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Shipping & Returns

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email wendy@myorangekat.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    Orange Kat, LLC
    PO Box 203
    Bailey, CO 80421
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been damaged, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange it for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order

Credit Card Charges

Your credit card will not be charged until your order is shipped.

Mailing Address For Check/Money Order

Orange Kat, LLC
PO Box 203
Bailey, CO 80421

Shipping Policy

Turnaround

Many items are hand made to order. We do our best to ship all orders within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the total of your order and your location. Before the final checkout page you will be shown what the cost of shipping will be. You will have a chance to not place your order at that time.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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